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STRUCTURE |
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Unlimited respondents |
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Alignment between user-defined strategic objectives and survey statements |
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Multiple user-defined perspectives |
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Multiple user-defined demographic filters (regions, departments, gender etc) |
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Pre-survey testing and trial runs |
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Immediate real-time reports (on-line, Pdf, Png) |
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SURVEY |
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Choice of anonymous or identified responses |
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Mail-merge with individual logins |
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Customised landing page with your organisation’s ‘look and feel’ in both the Survey and Reports, with customised welcome message, logos and images) |
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Pre-allocated or respondent selected demographic filters (optional) |
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Present different survey statements to selected respondents or at different stages of a project, with the ability to compare responses - e.g. comparing responses by management and by staff, or measuring internal and external perceptions of customer service |
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Ability to resume survey from prior location if interrupted |
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Bi-language survey option (Reports and Help Files in English) |
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On-line interim status report of completed surveys and those in progress (subject to supply of individual respondent list and demographics) |
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e-mail reminders to respondents who are yet to complete the survey |
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Survey category headers and ‘skip to next section if not applicable’ (optional) |
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Print-out of survey statements and responses before/after the survey |
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4 – 9 point response scale with user-defined response names (optional) |
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Free-form text suggestions for each survey statement and category (optional) |
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Two free-form text suggestions at end of survey (user-defined) |
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Closing message with option to include field for rewarding participation |
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REPORTING |
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Immediate real-time on-line Reports (descriptive statistics, graphs and tables) |
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Post-survey Analysis (inferential statistics and regression analysis) |
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Manual Executive Summary PowerPoint Report |
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Comparative Target/benchmark scores for ongoing performance management |
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Dashboard scorecard (drill-down to individual statements and text responses) |
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Table of results across all demographics for quick identification of problem areas |
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Number of responses to each statement by response type |
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Reports colour-coded against mean scores and standard deviation |
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Report filtering across multiple user-defined demographic groups (regions etc) |
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Implementation Matrix (Impact/Effort Analysis for accelerated action planning |
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Comparative scores across demographic groups |
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Comparative results against past surveys |
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